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TechVoice offers course development with these key benefits: Timeliness—TechVoice is skilled in the latest project management techniques. Professionalism—The TechVoice team has created award-winning courses, certification exams, and effective documentation for its software vendor clients. Expertise—TechVoice has more than 50 years of combined experience in course development and writing to accommodate different adult learning styles. Our courses are designed to help people succeed. In addition, a certification program enhances this success by providing a marketable edge. You can lead the way with educational offerings and quick certifications that turn into increased product sales, reduced support calls, and increased customer satisfaction. Working with the documents already written by your company's technical support people, TechVoice will convert the information into task-based instruction. The technical information you provide, combined with our background in using Unix, Windows, networking, and office products, will allow TechVoice courseware developers to cut the time normally required for the research phase of the development process by about 25%. TechVoice is prepared to help you take that next step in your growth—to create an effective image through education and certification. Product Cost Savings You will receive direct financial Return On Investment (ROI) from this effort. Although training is essential and therefore a cost-effective investment, it can provide an additional cost savings as well. TechVoice has helped companies enjoy significant savings when their technical training addresses many questions that would otherwise tie up telephone support lines. TechVoice has also been called on to improve poorly-written materials and find alternative ways to get information to customers in order to reduce technical support costs. For example, the software industry estimates that well-written training can reduce support calls by at least 30-60 percent. For a new product release to a customer base of 50,000 and an estimated three calls per customer during the first month of use, that percentage represents 150,000 calls. With one person handling fifteen to twenty calls per day, a company needs between 750 and 1,000 trained people to handle a variety of questions. Saving the $25-per-hour salaries and benefits of the technical support people can save upwards of $1 million to $4.9 million per month alone! Professional Development and Delivery Many adult learning styles also demand the human touch, a classroom experience, to ensure your employees' competency. You can gain a significant advantage over your competitors by offering initial training on new software. In the same way, technical training must conform to contemporary standards to gain acceptance. Text that looks like it was thrown on the page, with little attention to style and navigation aids, will not generate interest or revenues in today's market. For that reason, companies such as Microsoft, Novell, Corel, Intuit, Symantec, Network Associates, Computer Associates, and other top firms take very seriously the design, development, and delivery of training and certification for their products. When such companies create an education program, they ensure that their educational offerings are created by professionals. These professionals focus the training on discrete competencies for users and administrators of software products. The software is a means to an end for the companies who purchase it, and the company IS people are charged with needing to know how to establish their systems so their companies can get the real work done. With that in mind, our courseware developers (who have backgrounds working for other types of businesses) can relate the needs of the workplace to the way the software should address those needs. Courseware developers analyze the tasks that must be done and gear the training to teach just those tasks, leaving functional discussions to the reference documentation. The two links below will take you to sample course pages, either the table of contents or to sample pages.
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